AP RESOURCE SPOTLIGHT

Organizational Effectiveness Courses Offered

REGISTRATION IS available for instructor-led learning opportunities from UIC Human Resources Organizational Effectiveness in February:

BUSINESS WRITING Fundamentals is a three-hour course for employees interested in a refresher on basic writing rules. This course is full of activities designed to provide guidelines for planning, organizing, drafting, and editing documents. Target audience: All UIC employees. Friday, Feb. 8, 9:30 a.m. to 12:30 p.m.

STRUCTURED BEHAVIORAL Interviewing is packed with information for those who hire to apply immediately in their effort to select best-fit job candidates. Target audience: Employees responsible for conducting job interviews. Monday Feb. 11, 1:30 to 4:30 p.m.

CUSTOMER SERVICE Fundamentals discusses the elements of good customer service that can make a difference in the workplace. The interactive, instructor-led course explores the impact of customer service at UIC and provides information on actions that can be taken to exceed customer expectations. Target audience:  All UIC employees. Friday, Feb. 22, 9:30 a.m. to 12:30 p.m.

RESULTS ORIENTED Communication is a half-day course designed to provide tools and techniques to encourage communication that will position managers to achieve results in the workplace. During this session, building credibility, delivering clear and concise guidance to teams, and focusing on the end goal before crafting messages will be explored. Target Audience: Supervisors, managers, and those wishing to enhance their communication skills to achieve targeted results in the workplace. Tuesday, Feb. 26, 9:30 a.m. to 12:30 p.m.

LEADERSHIP ESSENTIALS is a two-day workshop designed to provide new managers and supervisors with information required to function in their role more effectively. Cost: $200. Target audience: Supervisors and managers. Wednesday, Feb. 13, & Wednesday, Feb. 20, 9 a.m. to 5 p.m.

REGISTER FOR the above sessions by visiting the MyCareer website: www.uic.edu/depts/hr/mycareer/. Select UIC Training Providers on the left navigation menu and select view listings under UIC-HR for all courses provided by Human Resources and Organizational Effectiveness, and then click the register/view link under the course name to register.

LOCATION FOR all courses is: Westside Research Office Building (WROB), 1747 W. Roosevelt Road, Room 361. Questions and comments may be directed to www.mycareeruic@uillinois.edu.