AP RESOURCE SPOTLIGHT

Professional Development Courses Set
REGISTRATION IS available for these instructor-led learning opportunities from UIC Human Resources Organizational Effectiveness.

BUSINESS WRITING Fundamentals is a three-hour course for employees interested in a refresher on basic writing rules. This course is full of activities designed to provide guidelines for planning, organizing, drafting, and editing documents. Tuesday, May 7, 1:30–4:30 p.m.

CUSTOMER SERVICE Fundamentals discusses the elements of good customer service that can make a difference in the workplace. The interactive course explores the impact of customer service at UIC and provides information on actions that can be taken to exceed customer expectations. Thursday, May 16, 9:30 a.m.–12:30 p.m.

PRESENTATION FUNDAMENTALS: Speaking Skills provides participants an opportunity to discuss public speaking techniques and then demonstrate by delivering a presentation and receiving real time feedback. Wednesday, June 5, 1:30–4:30 p.m.

STRUCTURED BEHAVIORAL Interviewing is packed with information for hiring officials to apply immediately in their effort to select “best fit” job candidates. Monday, May 13, 1:30–4:30 p.m.

EMPLOYEE PERFORMANCE Review Process will review the steps in the Employee Performance Review Process. Forms and tools available to assist employees through the process are shared. Thursday, May 2, 9:30 a.m.–12:30 p.m.

LEADERSHIP ESSENTIALS is a two-day workshop designed to provide new managers and supervisors with information required to function in their role more effectively. The training includes a pre-session assessment tool, facilitated discussions about managing work teams at UIC, detailed information about application of key HR policies and post-session management tools. Course is held on two consecutive Wednesdays; you must attend both days to complete the course. Cost: $200. Wednesdays, May 15 and 22, 9 a.m.–5 p.m.

RESULTS ORIENTED Communication is a half-day instructor-led course is designed to provide tools and techniques to encourage communication that will position managers to achieve results in the workplace. During this session, building credibility, delivering clear and concise guidance to teams and focusing on the end goal before creating messages will be explored. Wednesday, May 29, 1:30–4:30 p.m.

REGISTER FOR the above sessions by visiting the MyCareer website: http://www.uic.edu/depts/hr/mycareer/ Select UIC Training Providers on the left navigation menu and select View L:istings under UIC-HR for all courses provided by Human Resources and Organizational Effectiveness and then click the Register/View link under the course name to register.

LOCATION FOR all courses is: Human Resources Building (HRB) 715 S. Wood St., Room 205.

QUESTIONS AND comments may be directed to mycareeruic@uillinois.edu.